Title:
FACTORS AFFECTING CUSTOMER SATISFACTION OF MOBILE SERVICES IN QATAR

Authors:
Dr. Ahmed Adel Elshenawy

Volume:1 Issue: 5

Abstract:
The main purpose of the present research is to find out the factors affecting client's satisfaction with the Mobile service providers in the state of Qatar. The current paper empirically examined the relationship between service quality variables with customer satisfaction. The results of this study are based on data gathered from 210 respondents selected by the convenient sampling technique. The data obtained was analyzed by using reliability method, correlation and regression. Results revealed that, only tangibles, reliability, assurance, network quality positively influenced client satisfaction.

Citation:

[Elshenawy, Ahmed Adel, Dr. "FACTORS AFFECTING CUSTOMER SATISFACTION OF MOBILE SERVICES IN QATAR." IJAH June 1.5 (2017): 373-94.]